Privacy Policy

FluidPower Group Pty Ltd (“we,” “us,” “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, and disclose your personal information.

By providing your personal information to us, or by using our website or services, you agree to the terms of this policy.

We may collect the following types of personal information:

• Name, email address, phone number, and postal/business address
• Business details (for trade or wholesale customers)
• Payment and billing information
• Details of products or services purchased, quoted, or enquired about
• Website usage data (via cookies and analytics/tracking tools)
• Any other information you voluntarily provide to us (e.g. via forms, phone, or email)

We collect personal information directly from you when you:

• Purchase products or services from us
• Request a quote or make an enquiry
• Subscribe to our mailing list or newsletter
• Contact us by phone, email, or through our website
• Interact with our website (including via cookies and tracking pixels)

We use your personal information to:

• Provide, process, and deliver products and services you have requested
• Communicate with you about orders, quotes, and enquiries
• Send you marketing communications about our products and services, including via email and social media platforms
• Improve our website, products, and customer service
• Comply with our legal obligations

We may disclose your personal information to trusted third parties, including:

• IT service providers, payment processors, and delivery/logistics partners
• Professional advisers (accountants, lawyers) where necessary
• Advertising and marketing platforms, including Meta (Facebook/Instagram) and Google, to help us reach customers and prospective customers with relevant advertising. Where this occurs, personal information such as your email address may be securely hashed (encrypted) before being shared with these platforms, in accordance with the platform’s own privacy and data handling terms.

We do not sell your personal information to third parties.

We may use your personal information to send you direct marketing communications about our products, services, and promotions, including through email, SMS, and third-party advertising platforms such as Meta.

You may opt out of receiving direct marketing communications from us at any time by:

• Clicking “unsubscribe” on any marketing email
• Contacting us using the details below

If you opt out, we will take reasonable steps to stop using your information for direct marketing purposes, including removing you from any advertising audiences where practicable.

Some third parties we disclose information to (such as Meta Platforms, Inc.) may store or process data outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure, including through the use of secure systems and access controls.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable timeframe in accordance with the Privacy Act.

If you have a concern about how we have handled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this policy from time to time. The most current version will always be available on our website.

For any questions about this policy or your personal information, please contact: